Bingo Floor Supervisor – 2 Full Time The Bingo Supervisor is responsible for supporting the Bingo Shift Manager with operational management responsibilities.  This includes: employee development, staffing and scheduling, and the management of all procedures and processes that support the Bingo operations while maintaining the highest standards of guest player services.  Associates degree and four to six (4-6) years of related gaming experience or an equivalent combination of education and/or work experience.  Knowledge of all casino Bingo games.  Excellent communication and time management skills.  Should be proficient in ability to train employees in Bingo Operations.  Basic computer skills required. Must possess basic mathematical skills, balance cash drawer, and compute discounts and percentages.  Thorough knowledge of Seminole Tribe of Florida bingo procedures and operational requirements.

Cage Shift Manager – 2 Full Time Oversees the daily Cage operations for an assigned shift, enforces accounting controls in order to safeguard the company’s assets.  Ensures compliance with Gaming Regulations including the Class III Compact, and Title 31.  Monitors business demands and makes necessary scheduling and staffing adjustments.  In charge of training employees, appraising performance, rewarding and disciplining employees.   Assists the Cage Manager with interviewing and selection of cashiers, and day to day operations of the Cage employees.  Establishes and maintains positive working relationships with all departments.  Handles employee related issues with composure and professionalism.  Performs other related duties as assigned.  Supervises Cage Supervisors, Cage Cashiers, Pit Clerks, Specialty Bankers. Must be able to work various shifts and flexible hours.   High school diploma or GED.  Two years of Casino Cage Supervisory experience in a high volume Class III Casino environment and basic computer skills.  Must have thorough knowledge of Title 31.

Pitt Clerk – 5 Full Time Responsible for ensuring timely and efficient entry of player rating data and that “shift counts” and the “day end counts” are performed and completed.  Entering and updating player accounts and rating data, assisting with tournaments, promotions, and hotel accommodations.  Assisting pit management with comps and hit sheets, and helping accommodate valued players with account number and player cards, upon request.  Responsible for all aspects of registration of weekly table game tournaments.  To include entry fees, cash receipts, table assignments and Island Gold account entry for new players.  Ensure the safety and security of all guest and employees.  Other duties as assigned.  The ability to use a computer, comp printer, cash box, telephone, voice mail system, photocopier, and 10 key calculator.  A high school or GED equivalent.  One year experience as a Pit Clerk or equivalent training.

Dispatcher – 1 Full Time Responsible for dispatching facilities operations technicians to various areas of property and some administrative duties with respect to the facilities operations department.  Must be proficient in Microsoft Office applications.  Monitor radio receiver, telephone calls, incoming emails for department requests. Conduct weekly walk-through inspections with department head; create an inspection summary and generate work orders accordingly. Generate work orders, data entry to the work order system and track to completion.  Dispatch facility technicians and issue work orders.  Update department head on a daily basis. Ability to recognize emergency situations and react accordingly, keeping department head and supervisors well informed.  Track outgoing/incoming of all Facility tools and supplies, including weekly inventory of hurricane/emergency supplies.  Create files for new purchases’ warranties and operation manuals.  Execute/develop lists for in-house preventive maintenance (PM) programs and track/monitor/file all PM inspections, such as: air conditioner filter replacement, condenser coil cleaning, exterior parking lot lights, irrigation systems, food and beverage refrigeration equipment and appliances, parking lot (pot holes, bumpers, signage), TAD/Bingo Chairs and interior lighting. Generate any necessary work orders/requests for service based on the above inspection reports.  Knowledge in proper usage of voice radio and telephone equipment; basic math and recordkeeping; general office practices and procedures.  Monitor accuracy of service vendors’ sign-in log book.  Provide administrative support to facility supervisors and Housekeeping Manager.  Track and file housekeeping daily sign-in sheets, call-offs, vacations, inspections, and daily tasks for all shifts.  Inventory and requisition housekeeping supplies.

Bartender – 1 Full Time Ensure customer satisfaction in assigned area.  Promptly provide complimentary soda and coffee to floor servers.  Must obtain T.I.P.S. certification and attend update classes as required.  Must obtain Food Handler’s certification and attend update classes as needed.  Follow proper procedures and recipes when preparing drinks.  Maintain cash handling procedures.  Must adhere to all regulatory, departmental and company policies and procedures.  Keep bar area clean, sanitary and organized.  Fills out daily inventory and submits it to the food and beverage clerk to be filled.  All bartenders are responsible for maintaining kegs.  Assists with keeping storage areas clean and organized.  Ensure outstanding customer service, focusing on 100% guest satisfaction.  Any additional, reasonable duties assigned to by the Food and Beverage Manager.  Must be able to lift and carry 30 pounds.  Must be able to work independently.  Must be able to deal effectively with diverse departments and have flexibility to work in a constantly changing environment.  Must be able to read, write and speak English. Bi-lingual a plus. Must be able to work at a fast pace and in stressful situations. Must be able to stand and walk for extended periods of time. Must be able to tolerate second hand cigarette smoke.  High School Diploma and two years cash handling and POS experience.  Excellent communication skills.

Cook – 1 Full Time Must adhere to all regulatory, departmental and company policies and procedures.  Ensure outstanding customer service by focusing on 100% guest satisfaction.  Acts immediately on all customer complaints and takes corrective action as needed.  Must act calmly and make rational decisions when handling guest and employee conflicts. Assists with preparation of all food products as directed by the chef.  Must obtain Food Handler’s certification and attend update classes as needed.  Responsible for prep and operation of daily action station.  Maintains standards of the culinary department.  Continually seek new methods and programs to promote the food and beverage operation and the property as a whole.  Any other reasonable request made by management.  Must be able to lift and carry 30 pounds.  Must be able to work independently.  Must be able to deal effectively with diverse departments and have flexibility to work in a constantly changing environment.  Must be able to read, write and speak English. Bi-lingual a plus.  Must be able to work at a fast pace and in stressful situations.  Must be able to stand and walk foe extended periods of time.  Must be able to tolerate second hand cigarette smoke.  High School Diploma, college degree preferred but may be waived with extensive experience in a similar capacity.  Two years of supervisory experience of at least 25 people in both front and back of house.  Excellent communication skills.

Supervisor – 1 Full Time Directly assist the Food and Beverage Manager and management team to ensure the smooth and profitable operation of the entire Seminole Casino Hollywood Food and Beverage Department. Must obtain T.I.P.S. certification and attend update classes as required.  Must obtain Food Handler’s certification and attend update classes as needed.  Oversees cash handling procedures to ensure accuracy and profitability are maintained.  Monitors all free drinks to ensure accuracy and proper credit is received.  Acts immediately on all customer complaints and takes corrective action as needed.  Assists Food and Beverage Manager in recruiting, interviewing and hiring team members. Counsels, guides, trains, instructs and takes disciplinary action as needed with assigned personnel in the proper performance of their duties.  Oversees all aspects of the Servers and Cashiers Job Objectives including  maintaining and exceeding guest satisfaction standards, assignment and follow up of side work duties, proper punch in and out procedures and proper following of work schedules. 

Assists with development of food and beverage menus as requested.  Ensures that all work areas are clean and sanitary at all times. Ensures that par levels for all food and non-food products are maintained.  Continually seek new methods and programs to promote the food and beverage operation and the property as a whole. Communicates effectively to the Food and Beverage Manager about daily operations including any challenges and suggestions for improvements.  Acts proactively to solve challenges in their elementary stages before the guest is affected. This includes both internal and external guests.  Any additional, reasonable duties assigned to by the Food and Beverage Director.

Cook – 1 Full Time Must adhere to all regulatory, departmental and company policies and procedures.  Ensure outstanding customer service by focusing on 100% guest satisfaction.  Acts immediately on all customer complaints and takes corrective action as needed.  Must act calmly and make rational decisions when handling guest and employee conflicts. Assists with preparation of all food products as directed by the chef.  Must obtain Food Handler’s certification and attend update classes as needed.  Responsible for prep and operation of daily action station.  Maintains standards of the culinary department.  Continually seek new methods and programs to promote the food and beverage operation and the property as a whole.  Any other reasonable request made by management.  Must be able to lift and carry 30 pounds.  Must be able to work independently.  Must be able to deal effectively with diverse departments and have flexibility to work in a constantly changing environment.  Must be able to read, write and speak English. Bi-lingual a plus.  Must be able to work at a fast pace and in stressful situations.  Must be able to stand and walk foe extended periods of time.  Must be able to tolerate second hand cigarette smoke.

Security Officer – 4 Full Time  Promotes an outgoing, friendly customer oriented personality at all times.  Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company.  High school diploma or GED required. Experience in working with public under stressful conditions helpful; or an equivalent combination or education and/or work experience.  Valid motor vehicle license with good driving record.  Must be able to wear a radio earphone without any medical limitations.  Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.